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Club Dentalist terms

What’s included, what isn’t, and the rules of Club Dentalist and the Founder Membership, in plain words.Last updated: November 8, 2026

Courtesy translation

This is a translation for your convenience. If anything differs, the Spanish version governs. Read the Spanish version

In short

It isn’t insurance: it’s a membership with services provided directly by Dentalist, at its own clinics.
Individual MX$199 and Family MX$399 a month, or the full year for the price of 10 months.
50% off general dentistry and 20% off specialties, for every member, kids included.
The term is 12 months, charged automatically to your card. You can cancel from month 13 on.
If you change your mind within 5 business days and haven’t used anything, we refund everything.
If your membership is canceled, by you or for non-payment, you can’t sign up for the Club again.
You can gift your second cleaning of the year to a family member or friend who isn’t a Dentalist patient yet.
Anything else you don’t use in your year doesn’t roll over and can’t be exchanged for cash.
Founder Membership: we’re handing out 2,000 invitations, and the first 200 people to arrive at Dentalist get it. It includes their Checkup and cleaning every year, for life, as long as they come in at least once every 12 months. The invitation is valid until January 31, 2027.

What Club Dentalist is

Club Dentalist is a membership from Dentalist, the dental clinic of Dra. N. Vanessa Machuca Rojas. For a monthly or yearly fee, it gives you cleanings, checkups and discounts at our clinics.

Adults are seen at Dentalist (Paseo de los Héroes 911, Plaza Pavilion, Zona Río) and kids at Dentalist Kids (Calle Ignacio Zaragoza 8960, Zona Centro). Both clinics are in Tijuana, Baja California.

It isn’t insurance

The Club is not insurance or a health plan. It’s a package of services provided directly by Dentalist, at its own clinics. It doesn’t cover care anywhere else and doesn’t reimburse expenses.

Who can join

Anyone, adult or minor. A minor is signed up by their mother, father or guardian, who accepts these terms and pays.
The Individual Club is for one person.
The Family Club is for up to 4 people who live in the same household. They’re registered at sign-up, with their name and date of birth.
You can swap one member of your Family once every 12 months, for example if someone no longer lives with you.
You don’t need to be a Dentalist patient, or have your teeth in any particular condition, to join.

What’s included

Each member gets, in every membership year:

Two dental cleanings: One whenever you like and the other from the sixth month on. They’re routine cleanings (prophylaxis); for kids they include fluoride. You can use the second one yourself or gift it to a family member or friend who isn’t a Dentalist patient yet.
One Checkup 360: A complete exam with same-day X-rays and your treatment plan in writing.
Emergency visits with no consultation fee: It covers the consultation to assess each emergency, as often as you need it. Any treatment needed is charged separately, with your discount.
50% off general dentistry: Fillings, simple extractions, deep cleaning, whitening (in-office or take-home), sealants and fluoride, off the regular price. It counts the same for kids: a child’s filling is also 50% off.
20% off specialties: All other Dentalist treatments, off the regular price: root canals, gum treatment, surgery and wisdom teeth, orthodontics, implants, crowns, bridges and veneers.
Reminders: We message you on WhatsApp when your visit is due and help you book it.

No Surprises Guarantee

You never pay for anything you haven’t approved in writing. Before any treatment we give you the price in writing and you decide.

What isn’t included

Treatments, such as fillings, deep cleaning, root canals, crowns, veneers, implants, orthodontics or surgery. They’re paid separately, with your discount: 50% off general dentistry and 20% off specialties.
Tests that aren’t part of the Checkup, such as CT scans, models or lab tests.
Sedation, general anesthesia and medication, which are quoted separately.
Care at clinics that aren’t Dentalist’s.
The discounts don’t stack with other offers or discounts, and don’t apply to amounts paid by dental insurance.

Price and payments

Individual: MX$199 a month or MX$1,990 a year.
Family: MX$399 a month or MX$3,990 a year, for up to 4 people.
Sign-up fee: None.
Term: A 12-month minimum from the day you sign up. After that it continues month to month, or year to year if you pay for the full year, until you cancel it.

Prices are in Mexican pesos and include taxes.
Payment is charged automatically to your credit or debit card: the monthly plan every month, on the day you signed up; the yearly plan once a year. We let you know 15 days before charging the yearly plan.
Your card must be valid for at least 12 months after the day you sign up.
If a charge fails, we let you know on WhatsApp and try again. Until it’s paid, your benefits are on hold. If 30 days go by without payment, the membership is canceled and you can’t sign up again.
If we change the price, we let you know 30 days in advance; if you don’t agree, you can cancel at no cost. The Founder price doesn’t change as long as you don’t cancel.
Charges are processed by Stripe. Dentalist doesn’t see or store your card details.

How to use your benefits

Everything is by appointment, subject to availability. Book on WhatsApp at +52 664 597 7347 or at the front desk.
The first time, the front desk checks an official ID to confirm the membership is yours (for a minor, the ID of their mother, father or guardian). We only look at it: we don’t copy or keep it.
Your membership year starts the day you sign up. Whatever you don’t use that year doesn’t carry over to the next.
Benefits belong to each member and can’t be exchanged for cash. Only the second cleaning of the year can be gifted.
To gift it, tell us who on WhatsApp or at the front desk. The front desk confirms they aren’t a Dentalist patient yet and books their visit.
If you can’t make it, let us know 24 hours ahead. The first no-show doesn’t count; on the second, that visit’s benefit (the cleaning or the Checkup) counts as used.

How to cancel

Your membership is for 12 months, and you can cancel it from month 13 on: tell us at the front desk or on WhatsApp at +52 664 597 7347 and we confirm the cancellation in writing.

Within the first 5 business days: If you haven’t used any benefit, we refund everything you paid.
Your first 12 months: Your membership stays active, with its benefits, and is charged every month. If you paid for the full year, it’s already covered.
From month 13 on: You cancel whenever you want, at no cost. You can tell us up to 15 days before your 12 months are up, so you aren’t charged another month or another year. Your benefits continue until the end of the period you already paid for.
Signing up again: If your membership is canceled, by you, for non-payment or by Dentalist, you can’t sign up for the Club again.

Treatment in progress

If you cancel with a treatment already approved in writing, we finish it at the price and discount you were quoted.

What isn’t allowed

Lending, selling or giving away your card or your benefits, except your second cleaning of the year, as What’s included explains.
Using someone else’s card or benefits.
Registering someone who doesn’t live in your household in the Family Club.
Asking for benefits or the credit in cash.
Having more than one Founder Membership.

When Dentalist can cancel

Dentalist can cancel a Club membership or a Founder Membership, and will tell you in writing, if any of these happens. In that case, the same applies as if you had canceled.

30 days go by without the fee being paid.
Any of the rules in the previous section is broken.
False information was given at sign-up, when registering the invitation or when creating the membership.
There is aggression, threats or mistreatment toward our team or other patients.

If Dentalist stops offering the Club

We let you know 30 days in advance and refund anything you paid ahead of time.

Founder Membership

The Founder Membership is a courtesy for the opening of Dentalist at Plaza Pavilion. It’s free and isn’t sold. We’re handing out 2,000 invitations and there are 200 memberships: they go to the first 200 people to arrive at Dentalist with their invitation.

Who can get it: Anyone 18 or older, whether a new or a returning patient. One per person.
Registering: With the QR on your invitation you leave your name and WhatsApp number. We use it to send you everything about your membership and your visits, and also offers: if you don’t want them, reply STOP. Registering is optional and doesn’t hold your spot.
How to get it: Come to the front desk at Dentalist Plaza Pavilion or Dentalist Kids with your invitation and an official ID, by January 31, 2027, with or without an appointment. If you’re one of the first 200 people, we create your membership right there, give you your number and your card, and book your Checkup and cleaning. What counts is the moment the front desk creates your membership: registering or booking an appointment doesn’t hold a spot.
What it includes: Within your first 60 days as a Founder, your Checkup 360 with same-day X-rays and your dental cleaning, together at the same visit, at Dentalist Plaza Pavilion, and a MX$1,000 credit toward the treatment you choose. After that, your Checkup 360 and your cleaning every year, together, for life. And if you want more, the Club at half price: MX$99 a month for Individual and MX$199 for Family.
For life: To keep your membership, come in at least once every 12 months: for your Checkup and cleaning or for any treatment. If 12 months go by without a visit, it ends, and so do your yearly Checkup and cleaning. We message you before that to remind you. Your visits are at Dentalist, Plaza Pavilion.
Your yearly Checkup and cleaning: They’re done together, at the same visit: we take the X-rays, examine you and do your routine cleaning (prophylaxis). Your Founder year starts the day the front desk creates your membership: the first visit is within your first 60 days, and the next ones from each anniversary on. They don’t roll over: if you don’t use them in your year, they don’t carry into the next. If you need a deep cleaning or gum treatment, we give you a written quote.
The MX$1,000 credit: It’s used once, on the treatment you choose, as long as your membership is active. It isn’t given in cash and can’t be split. If you’re also a Club member, we apply the credit or your Club discount, whichever saves you more.
The Founder price for the Club: You need to join the Club within your first 60 days as a Founder. You keep it as long as your Club stays active; if you cancel it or 30 days go by without payment, it’s lost for good.
If you’re also a Club member: You use the Club’s benefits. While you’re a member, your Founder Checkup and cleaning don’t add to the Club’s.
After the first 200 people: The invitation is still good for its Checkup 360 and its credit, on the treatment you choose, until January 31, 2027. It doesn’t include the membership, the cleaning, the yearly Checkup or the Founder price.

Once created, it’s yours

It can’t be transferred or sold. The front desk checks an official ID when creating it and gives you your membership with your number.

Changes to these terms

If we change these terms, we let you know on WhatsApp or by email 30 days in advance. Changes don’t affect what you already paid or memberships already handed out. If you don’t agree, you can cancel at no cost.

Your data

We use your data to sign you up, charge you, book your visits and remind you of your benefits, as explained in the "Club Dentalist and Founder Membership" section of Dentalist’s privacy notice.

Questions, complaints and governing law

Message us on WhatsApp at +52 664 597 7347, email info@dentalist.clinic or ask at the front desk. We reply within 3 business days.

If you’re not satisfied, you can go to Mexico’s consumer protection agency (PROFECO). These terms are governed by the laws of Mexico and, for any dispute, by the courts of Tijuana, Baja California.

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